FAQ

How to register a Personal Account?

Do you want to join LED Capital and benefit from our amazing offers and earn profit? Register your personal LED Capital account. It is free and simple.
Follow this steps:
Click Sign in/Register button in the upper right corner of any website page.
Click Register in the pop-up window
Fill in your real name and last name, phone number and email address.
Confirm that you are over 18 years of age. We don’t provide financial services to personal below this age limit. Once you’ve filled in all the fields, click the “Register” button.
Congratulations! You have finished creating your personal account. Now you can create one of the six trading account types offered by LED Capital.

How to make a deposit?

For PC: Log into your personal and go to the Trading tab. Click the account you would like to deposit to and choose the account deposit method in the left side menu. If you can’t find a suitable deposit option, click “Other”. Fill in all the fields and click “Continue”. Carefully review the data you have entered and click “Transfer Funds” button.
For PCs with low screen resolution and mobile devices: to make a deposit, go to the "Trading" section of your Private Office. Click on the account you would like to deposit to. Choose “Deposit” option in the menu. Choose the desired deposit option and fill in the form that appears. Click “Continue”. Carefully review the data you have entered and click “Transfer funds”.

How to withdraw funds?

For PC: Log into your Personal account, in the “Trading” tab you will see the list of your accounts. Click on the account you would like to withdraw funds from. When the menu of the left appears, click “Withdraw”.
For low screen resolution and mobile devices: Log into your Personal account, in the “Trading” section you will see the list of your accounts. Click on the account you would like to withdraw funds from. Click “Withdraw” from the menu.

How can I delete a trading/demo account?

There is no way to delete a trading or a demo account. However, if an account is not active for more than 3 month, it is automatically archived.

How do I recover my Private Office password?

Follow the instructions to recover your Private Office password:
1. Go to the Private Office login page and click on “Forgotten Your Password?”.
2. You will get to the password recovery page. Enter your email address. Please, note that you should enter the email address you specified when registering you Private Office.
3. Check your email. In several minutes you will receive our message with the subject “Password Reset on grandcapital.net”.
4. The email will contain a link for password reset. Copy it and paste into your browser’s address bar.
5. Password recover page will open. Come up with a new password which you can easily remember and enter it into the “New Password” field. Re-enter it in the “Confirm new password” field and click “Reset”. Your password must be unique and complex. Don’t use as password any personal information about yourself that may be known to others. For example, your birthday, name or account ID would make a bad password as it can easily be guessed by an account hijacker.
6. Done! Your password has been successfully changed. Now you are able to access your Private Office by clicking “Log in” or by clicking the login button in the upper right corner of the website.

How can I open a trading account?

You can open a trading account here
Choose the account type and click “Open”. Review all the settings in the pop-up window and change them if needed. Carefully read the documents listed in the bottom of the pop-up window and check “I agree” box if you do. Click “Create”. The account number and the account password will be sent to the email address you provided upon registration.

How do I open a Demo account?

You can open a demo account here.
Choose the account type and click “Open”. Review all the settings in the pop up window and change them if needed. Carefully read the documents listed in the bottom of the pop up window and check “I agree” box if you do. Click “Create”. The account number and the account password will be sent to the email address you provided upon registration.

Where can I manage my accounts?

You can manage your trading accounts in your Personal account (“Trading” tab). All functions are available in the right- and left-side menus.

How do I restore my trading account password?

For PC:
Log in to your Personal account and choose a trading account. Choose “Password Recovery” option in the right side menu. Enter a new password.
For PCs with low screen resolution and mobile devices:
In the “Trading” tab, click on the account in question and click “Password recovery”. You will need to confirm the change with a one-time confirmation code.
If you used a mobile phone to validate your account:
An SMS will the confirmation code (token) be sent to the phone number you provided upon registration. Enter the digits in the confirmation field and click “Confirm”.
If you used a mobile application to validate your account:
Launch the application on your mobile device and choose “One-time password” option. Enter the digits in your confirmation field on the website and click “Confirm”.

How can I change my account leverage?

Log into your Personal Account, click the account line and choose “Leverage” in the menu that pops up on the right.

When can I find the password for my trading account?

We have sent you an email with your trading account credentials when you opened the account.

I paid with a bank card. Why didn't my payment go through?

There may be few reasons, why a payment didn't go through, such as:
This card is not suitable for shopping on the Internet;
card issued in one country, payment is processed in another country;
this card is not connected to an additional security system, for example, 3D secure;
a bank doesn't let the payment to go through adhering to its own regulations;
Payment limit is exceeded.
Most likely an issue is on the bank's side, so we recommend you to contact your bank.

What are your bank details for wire transfers?

You will see our bank details when creating your withdrawal request.

How long does it take for withdrawal request to process?

According to “The regulation of procession and effectuation of non-trading transactions”, withdrawal transactions are processed within 3 working days. However, the majority of withdrawal transactions are processed within 24 hours.
Please mind that bank transfers are an exception and they can take up to 5 working days to process.

What deposit/withdrawal methods are available?

You can see the complete list of the payment methods offered by LED Capital on the deposit/withdrawal section of the website. Payment methods are also listed in the left-side account menu. If you can’t find a suitable option, click “Other” to access the full list.

How can I track status of my withdrawal request?

To view the current status of your withdrawal request, log into your Personal account and click “Deposit and Withdrawal requests" in the upper right.

How long does it take for deposit request to be processed?

To see the timeframe for deposit requests processing go to the "Deposit/Withdrawal" section.
My deposit method is not available in withdrawal options. What should I do?
In this case you can use another available withdrawal method.
How to withdraw funds to Webmoney wallet from a Micro account?
If you have a Mini account with LED Capital, you can quickly withdraw amount not exceeding $100. To use this option, you should:
1. Register a Webmoney wallet.
2. Deposit your LED Capital Mini account with any amount of funds using your Webmoney wallet.
3. Contact our customer support to register your wallet number in LED Capital system.
After doing that you can enjoy instant withdrawals to you LED Capital Mini account.

What are the deposit limits?

LED Capital doesn’t set limits on the maximum deposit amount. However, the payment system used may restrict transferrable amounts. Please refer to your payment system website to learn the maximum amount that you can transfer.

Cost of 1 pip

Cost of 1 pip for a certain trade is calculated according to the following formulas.
For trades on direct quotes:
Cost of 1 pip = Minimum price fluctuation x Trade volume / Current rate

Example:
Let’s calculate the cost of 1 pip for a trade on USDJPY with the volume of 1 lot. Current rate being 112.197.
1 lot is the volume of a trade that equals 100,000 of the base currency. Minimum price fluctuation is 0.001.
Let’s insert the values into the formula:
0.001 x 100 000 / 112.197 = 0.89
Thus, we have calculated that 1 pip of a trade with these specifications will cost $0.89.
For trades on indirect quotes:
Cost of 1 pip = Minimum price fluctuation x Trade volume
Let’s calculate the cost of 1 pip for a GBPUSD trade with the volume of 1 lot. Current rate being 1.32043.
1 lot is the volume of a trade that equals 100,000 of the base currency. Minimum price fluctuation is 0.00001.
Let’s insert the values into the formula:
0.00001 x 100 000 = 1
Thus we have calculated that 1 pip for the trade in question will cost $1.
1 pip for trades with the volume of 1 lot on indirect quotes will always cost $1 regardless of the current asset price if traded on quotes with 5 digits after the comma.
For trades on cross-currency rates:
Cost of 1 pip = Minimum price fluctuation x Trade volume x Current rate of the base currency in USD / Current instrument quote

Example:
Let’s calculate the cost of 1 pip for a GBPNZD trade with the volume of 1 lot.
Current quote of the instrument is 1.9833, current GBPUSD rate is 1.32043.
1 lot is the volume of a trade that equals 100,000 of the base currency. Minimum price fluctuation is 0.001.
Let’s insert the values into the formula:
0.001 x 100 000 x 1.32043 / 1.9833 = 66.57
Thus we have calculated that 1 pip for the trade in question will cost $66.57.
For stock, index and commodity CFD trades:
Cost of 1 pip = Minimum price fluctuation x Trade volume x Current quote

Example:
Let’s calculate the cost of 1 pip for a WT* trade (* depends on the current contract) with the volume of 1 lot.
1 lot is a volume of a trade for 1 barrel of oil on this instrument (Attention! The value of 1 lot may change depending on the instrument. Learn the value of 1 lot in the instrument’s specifications in MT4. Hover the pointer over the name of the instrument in the “Market Watch” and select “Specification” in the emerged window).
Current quote is 70.87, minimum price fluctuation is 0.01.
Let’s insert the values into the formula:
1 x 0.01 x 70.87 = 0.71
Thus we have calculated that 1 pip for the trade in question will cost $ 0.71.

Financial market: profit calculation

The profit is calculated according to the following formula:
(Closing price - Opening price)*Contract size*Trade volume
Closing price — the price that existed (or expected) at the moment the trade is closed.
Opening price — the price that existed (or expected) at the moment the trade is opened.
Contract size — for currency pairs, the contract size is 100,000 contracts. For other instruments, please refer to the contract specifications page.
Trade volume — the number of lots.

Example:
Let's calculate profit for EUR/USD Buy trade for 1 lot:
Opening price — 1,16810
Closing price — 1,17500
Formula:
(1,17500–1,16810)*100 000*1=690
Here we see that the profit for this trade will be $690.
Please mind that this formula is for calculating the profit in the quote currency only. If you want to calculate profit in your account currency, you need to multiply it by the current rate of your account currency to the quote currency.

Binary Options: Early closure profit calculation

The profit is calculated according to the formula:
Investment amount*payout%(from the contract specifications)*Closing time/expiration time-Investment amount*Early closure commission%.
You can find all the number at the specifications page.
Investment amount — the trade amount set upon opening the order.
Payout% - Please refer to the contract specifications page, Close win table.
Closing time - the number of minutes between the opening of the trade and the early closure. Expiration time — the option expiration time set upon opening the order.
The early closure commission numbers can be found at the contract specifications page, Close percent table.

Example:
EUR/USD, $10 investment amount, the expiration time of 30 minutes. The trade closed in the money 25 minutes after it had been opened.
Calculations according to the formula:
$10*86%*25/30–$10*10%=0,66

Guaranteed Lot

Guaranteed lot (GL) - is the volume applied to any limit trading order and it equals 0,9 standard lot.
Any limit order will be executed according to the price set in the order if the trade volume does not exceed GL.
If the trade volume exceeds GL, execution is carried out according to the asset's market price.

Buy instant

Buy instant - by clicking on this button in the terminal, a trader sends an order to buy at a price, which is shown in the terminal at the moment the order is placed.
If the quote is changed while the order is being processed, the server will offer a new Bid / Ask price. In this case, a new window appears - Requote.

Sell instant

Sell instant (instant execution order) - by clicking on this button in the terminal on the contract (such as EURUSD), a trader sends an order to sell at a price, which the trader sees in the terminal at the time he/she places the order.
If the quote is changed while the order is being processed, the server will offer a new Bid / Ask price. In this case, a new window appears - Requote.

What does sell by market mean?

Sell by market (market execution order) - by clicking this button in the terminal a trader sends an order to sell a certain number of lots at the market price which exists at the moment the order enters the market.
Execution is done according to the Bid price.

What does buy by market mean?

Financial market and CFD
Buy by market (market execution order) - by clicking in the terminal on this button of the contract (such as EURUSD), a trader sends an order to buy a certain number of lots at the market price.
Execution is done according to the Ask price.

Buy Limit

Buy Limit is a pending order to buy an asset at a price lower than the current one.

Sell Limit

Sell Limit is a pending order to sell an asset at a price higher than the current price.

Stop Loss (Sell)

​Stop Loss (Sell) - the order will be executed at the Ask price of the asset, when it precisely matches the price stated in the contract.

Stop Loss (Buy)

​Stop Loss (Buy) - the order will be executed at the Bid price of the asset, when it precisely matches the price stated in the contract.

Take Profit

Take Profit is an order to close a position with a profit when the price reaches a certain level. This order allows closing a trade automatically with an aim to keep the profit. Orders of this type are executed at a pre-set price.

Buy Stop

Buy Stop is a pending order to a broker to buy an asset at a price higher than the current price.

Sell Stop

Sell Stop is a pending order to sell an asset at a price lower than the current one.

Currency cross rate

Currency cross rate is a currency pair that doesn’t include the US Dollar. For example, EUR/NZD is a currency cross rate and shows how many NZD is needed to purchase 1 Euro.

Direct Quote

Direct quotes are the currency pairs that include USD as a base currency. Direct quotes represent the cost of the US Dollar in a certain currency. For example, USD/CAD is a direct quote and shows how many Canadian Dollars can be bought with 1 USD.

Indirect quotes

Indirect quotes are the currency pairs where USD is not a base currency. Indirect quotes represent how much a single unit of a certain currency costs in USD. For example, EUR/USD is an indirect quote and shows how much USD is needed to purchase 1 Euro.

Margin Call

Margin Call is an automatic notification which comes as SMS to a verified mobile phone number and email and contains a warning that your margin level has reached an alarming point and measures need to be taken to avoid loss of deposit.
For Standard, Swap Free, Micro, and Crypto accounts, the notifications are sent when the margin level reaches 50%.
For ECN Prime accounts this value is 100%

Pending order

Pending order is an order to open or close a position at a price that differs from the current price.

Quote currency

Quote currency is a currency in which the price of the base currency is denominated. It is the second currency quoted in a currency pair (on the right). For example, in the EUR/USD pair, the quote currency is the USD, while in USD/CAD it is the Canadian Dollar.

Stop Out

Stop Out is an automatic forced closure of a trade when a critical margin level is reached. If several trades are active, the one that requires the highest margin is closed. This tool helps to avoid complete balance loss. On Standard, Swap Free and Micro accounts, Stop Out level is 20%. For Crypto accounts the level is 40%. For ECN Prime accounts Stop Out is 80%

Trading sessions

Thanks to the difference in time zones, financial market is a 24/7 market. Knowledge of trading sessions schedule allows traders to trade more effectively as the volatility of different instruments depends on the activity of a certain region.
There are four trading sessions: Pacific (Wellington, Sydney), Asian (Tokyo, Hong Kong, Singapore), European (Frankfurt, Zürich, Paris, London) and North American (New York, Chicago).
Pacific: — 21:00–06:00 (Terminal time);
Asian — 01:00–11:00 (Terminal time);
European — 08:00–18:00 (Terminal time);
North American — 14:00–00:00 (Terminal time).

Volatility

Volatility is the pace at which the market price changes. The higher the volatility, the faster and higher are the price changes.

Ask

Ask is the current market price of a base currency/as asset. For a trader, it is the BUY price. Buy orders are executed according to the Ask value as you purchase the base currency at the price offered by the market.
Sell orders are closed according to the Ask price as in this case you purchase a base currency/an asset at a different time than when you opened it (when opening a Sell order, you command the broker to purchase the base currency/as asset right now, with an obligation to buy it from the broker later at a price that will exist at the market when the order is closed).

Bid

Bid is the current market price of a base currency/an asset. For a trader, it is the SELL price. Sell orders are opened at the Bid value as you command the broker ot purchase the base currency/an asset with an obligation to buy it from the broker later at the price that will exist at the market when the trade is closed. Buy orders are closed at the Bid price as you sell the base currency/an asset at the current market price.

Swap

Swap is the commission charged for transferring the position open overnight. Swap triples when transferring positions from Wednesday to Thursday as it includes transferring of a position onto the next week, through Saturday and Sunday when the market is inactive.

Trend

Trend – direction of price.

Margin level

Margin Level is a ratio of equity to margin. It is a percentage value.
Margin level (%) = (Equity / Margin) * 100.
This value helps to understand the drawdown your deposit can withstand. Margin level is shown under the charts along with the rest of the account information.

Example:
Let’s calculate the margin level for a EUR/USD trade with a volume of 0.5 lot with an equity of $10,000.
For that, we will need to know the required margin (see “Margin”). The required margin here is $500. Using the above formula we will get:
(10,000 / 500)*100 = 2,000.
According to our calculations, in our case, the margin level is 2,000%.

Margin

Margin is a required cash collateral to maintain open positions. It is calculated according to the following formula: Trade volume in lots * contract size/leverage.
When trading CFDs, the margin for the same trade can change depending on the current situation and can be divided into three types: Initial margin, Maintenance margin and Night margin.
Initial margin is the amount of funds required to open a position.
Maintenance margin is the amount of funds required to support the trade at the market.
Night margin is the amount of funds required to transfer a position overnight.
The margin requirements for trades with a volume of 1 lot can be found in the contract specifications page.

Example:
Let’s calculate the margin required for a trade with a volume of 0.5 lot for EUR/USD with a leverage of 1:100
0.5*100,000 / 100 = 500
We can see that the margin required in this case is $500.

What is a Lot?

Financial market
1 lot is a standard trading volume. One can compare it with a liter or a kilometer. You set the trade volume when opening an order. Minimum trading volume to enter the market is 0.01 Lot (0.1 for Micro accounts).
1 lot is 100,000 base currency. For example, you have $500 on your account. It equals 0.005 lot (500/100,000 = 0.005). You are also given a leverage of 1:100. Thanks to the leverage you can enter the market with the maximum trading volume of (0.0058100 = 0.005) = 0.5 lot. It equals 1 order with a volume of 0.5 lot, 5 orders with a volume of 0.1 lot or 50 orders with a volume 0.01 lot or 2 orders with a volume of 0.2 lot and 1 order with a volume of 0.1 lot, etc.
Shares and CFD trading
1 lot is a standard trading volume. 1 lot may include a different number of assets or shares. Minimum trading volume for a trade to take place is 0.01 lot. You can learn how many shares/goods constitute 1 lot by opening specifications for the chosen instrument in MT4. To do that, right-click on the instrument’s name in the “Market Watch” window and choose “Specifications” in the pop-up menu. See the information in the “Contract size” column.

Leverage

Leverage is the ratio of funds borrowed from a broker to the deposit — 1:50, 1:100, 1:200. Leverage of 1:100 means that the required amount of deposit is an amount 100 times smaller than the trade amount.

Example: You purchase 1 lot USD/JPY. If you leverage is 1:200, the required margin will be $500, with 1:100 leverage — $1,000. A leverage of 1:50 will require $2,000 deposit. It will not affect the pip cost.

Margin trading

Margin trading – trading operations using the leverage, when a client has the opportunity to make transactions if his/her funds much less than the required amount.

Bull

Bull - an investor who thinks the market, a specific security or an industry will rise.

Bear

Bear - an investor who believes that a particular security or market is headed downward.

What is Bear market (Bearish)?

Bear market (Bearish) is a general decline in the stock market over a period of time.

Fundamental analysis

Fundamental analysis is performed on historical and present data, but with the goal of making financial forecasts.

Trailing Stop

Trailing Stop
A Stop Loss order set at a percentage level below the market price - for a long position. The Trailing Stop price is adjusted as the price fluctuates. The Trailing Stop order can be placed as a Trailing Stop Limit order or a Trailing Stop Market order.
Attention! Trailing Stop works only when your trading terminal is launched and connected to the server through Internet.

Spread

Spread - the difference between the Bid and the Ask price of a security or an asset. Spread is the broker's commission it charges for executing your trading operations.

Chart

Chart – stream of quotes, presented in graphical form and consisted from bars/candles.

Stop Loss

Stop Loss is an order to close a position with a loss when the price reaches a certain level. This tool allows to limit trader’s losses and keep the profit at a certain level. Orders of this type are executed at the market prices.

Stop Loss order

Stop Loss order - an order placed with a broker to sell a security when it reaches a certain price. A Stop Loss order is designed to limit an investor's loss to a security position.

Limit order

An order placed with a brokerage to buy or sell a set number of shares at a specified price or better. Limit orders also allow an investor to limit the length of time an order can be outstanding before being canceled.

Good Till Cancelled Limit order

Good Till Cancelled Limit order (GTC) - an order to buy or sell a security at a definite price that is active until the investor decides to cancel it or the trade is executed. If an order does not have a good-till-cancelled instruction then the order will expire at the end of the trading day the order was placed.

Order

Order – disposal for opening or closing the position in case of achievement the level price of an order.

Market Execution and Instant Execution. What are those and what is the difference?

These are two different execution systems. Here’s how they differ:
— The number of decimal points (Market Execution — 5, Instant Execution — 4).
— The spreads: when Instant Execution is chosen, the spreads are fixed. If Market Execution is chosen, the spreads are floating and depend on the current market situation.
— Order execution. Market Execution guarantees that no matter what, your order will be opened at the market price that exists at the moment the order is executed. Instant Execution guarantees that the order will be opened only at the price you agree to. If you choose Instant Execution and the price has changed during the processing of your order, a pop-up window will appear notifying you that the price has changed. A confirmation from you will be needed to start execution of the order at the new price. If the volatility is high, the situation may repeat 5 or 7 times in a row which may not allow you to open or close the trade fast enough.
That is why Market Execution is preferred in if you trade actively.

Quote

A price of goods or other assets set by a buyer or a seller, at which they are ready to carry out the trade. Usually, a “quote” means a rapidly changing price (for example, at a stock exchange). Prices of currency pairs or other assets are represented as quotes.

Slippage

Slippage is the difference between the expected price and the price at which the trade is executed. If the volatility is high (for example, when important news is released) the difference may be significant.

Going Long

Long - buying of one instrument based on the increasing of trend. Regarding to currency pairs: buying the base currency for quotation currency.

Going Short

Short – sale of one instrument based on the decreasing of trend. Regarding to currency pairs: sale the base currency for quotation currency.

Market order

Market Order - an order sent to the broker in order to open a Buy or a Sell order of a certain volume by the current market price.

Broker

An intermediary between the market and an individual trader.

Exchange rate

Exchange rate defines the amount of an asset that needed to purchase another asset.

Base currency

Base currency is the currency against which the exchange rate is quoted. The base currency is usually the first currency mentioned. For example, in the EUR/USD pair, the base currency is EUR, while in USD/CAD, the US Dollar is the base currency.

Market maker

A market maker is a company/broker/dealer which takes the risks by keeping various securities on own accounts aiming to sell for a better price. Market makers enforce the liquidity of the financial market market. Usually market makers act as both buyers and sellers.

Requote

Requote is an offer coming from the dealer to open or close a position at a different price than the one was shown in the Order window. Requotes appear when the market price changes which happen while the order is being processed and executed.
Requotes happen when choosing Instant Execution system. With Market Execution, the orders are executed at the market price.

Change an order

Change an order – instruction for opening or closing the position, placing, removal or changing the level of an order.

How can I open a trading account?

LED Capital Company offers Clients a convenient way to open a trading account online using Personal office. To open a trading account, you first need to register your Personal office. After registration you will be able to enter your Personal office and start the process of opening a trading account online.

How many trading accounts can I open?

The company offers its Clients the opportunity to open unlimited number of accounts of different types and with different deposit currencies.

What are your commissions and fees on opening account and on trading?

LED Capital does not charge any fees or commissions for opening and maintaining the account. Quoted prices are derived from Interbank quotes and include a commission (markup). NPBFX Company does not charge additional fees.